RetainleyBuilt to solve the retention problem every D2C brand faces
Our founders have worked with 600+ brands, optimising their websites and helping them keep customers coming back. Retainley is the retention platform we built from everything those brands taught us.
Growth is easy to buy once. Loyalty is not.
Across hundreds of brands, we kept seeing the same retention gaps.
Acquisition keeps getting expensive
Brands keep paying again and again to win the same kind of customer through ads.
First-time buyers rarely return
Most customers place one order and drift away without a reason to come back.
Discounts eat into margin
Blanket coupons train shoppers to wait for the next sale instead of building loyalty.
Too many disconnected apps
Loyalty, referrals, reviews and messaging often live in separate tools that never talk to each other.
No clear view of what works
Teams see clicks and coupons used, but not which actions actually drive repeat revenue.
Trust is hard to earn online
New shoppers want proof from real customers before they buy from a D2C brand.
From 600+ brands to one retention platform
Before Retainley, our founders spent years inside e-commerce growth. They worked with 600+ brands to optimise their websites, improve conversion and help them retain customers.
The pattern was always the same. Brands could win a first order, but keeping that customer meant stitching together cashback, loyalty, referral, review and messaging tools that were never designed to work together.
So we built Retainley: one platform that connects every retention lever, built around how D2C brands actually grow.
- 1Optimising websites for 600+ brandsHands-on work improving storefronts, conversion and the post-purchase experience.
- 2Fixing retention, brand by brandDesigning cashback, loyalty and referral programs and seeing what actually brings customers back.
- 3Spotting the same gaps everywhereDisconnected apps, margin-eroding discounts and no clear view of repeat revenue.
- 4Building RetainleyOne retention engine that brings rewards, referrals, reviews and nudges together for Shopify brands.
The principles behind Retainley
Simple ideas we learned working with hundreds of D2C brands.
Retention is a growth channel
Your existing customers are your most efficient source of revenue. Retention deserves the same focus as acquisition.
Reward the next order, not just this one
Cashback that customers can spend on their next purchase gives them a real reason to return.
Every reward must respect your margins
Earn and burn rules, limits and tiers should protect profitability, not quietly erode it.
Customers trust customers
Honest reviews and personal referrals build more trust than any ad can.
One connected journey beats five apps
Rewards, referrals, reviews and messages work best when they share one customer view.
Measure what really moves
Track repeat purchases, revenue and reward costs, not vanity metrics.
Every retention lever, in one platform
Retainley is an AI-powered retention engine for Shopify and e-commerce brands. It brings rewards, referrals, reviews and customer nudges together so first-time buyers become repeat customers.
Cashback & rewards
Wallet-style cashback customers understand instantly, no confusing point math.
Loyalty tiers
Status that makes your best customers feel like it, and spend like it.
Referrals
Built-in, fully trackable, and tuned to bring down customer acquisition cost.
Reviews
Collect text, photo and video reviews, then showcase them with star ratings, verified-buyer badges and review galleries that build trust on every product page.
Omnichannel nudges
Reach customers on WhatsApp, SMS, RCS and email, so your nudges land on the channel they actually check.
Redeem at cart
Rewards that convert at the exact decision point, not buried in an account page.
Retention analytics
Watch repeat revenue grow month over month, customer LTV climb, and see exactly how many new customers your referrals bring in.
- Month-on-month growth in repeat revenue
- Better customer lifetime value
- 500+ customers acquired through referrals
Built-in & custom reports
Ready-made dashboards, review analytics, plus custom reports and exports, so every team sees the numbers that matter.
Built for Shopify and Shopify Plus brands
Trusted by D2C brands across categories.
About Retainley
Quick answers about who we are and what we do.
Q. What is Retainley?
Retainley is an AI-powered customer retention platform for Shopify and e-commerce brands. It combines wallet cashback, loyalty tiers, referrals, product reviews and omnichannel nudges to increase repeat purchases and customer lifetime value.
Q. Who built Retainley?
Retainley was built by founders who have worked with 600+ brands on website optimisation and customer retention. The platform brings together what they learned into one retention engine.
Q. Which platforms does Retainley work with?
Retainley is built for Shopify and Shopify Plus stores and connects with 30+ integrations, including GoKwik, Shiprocket, Judge.me, KwikEngage, BusinessOnBot, Appbrew and Convertway.
Q. Does Retainley include product reviews?
Yes. Retainley lets brands collect text, photo and video reviews, display star ratings, verified-buyer badges and review galleries, and connect review participation with customer rewards where permitted.
Let’s turn your customers into your growth engine
See how Retainley can help your brand grow repeat purchases with cashback, loyalty, referrals and reviews.